Recently, a team member here at Medical Site Solutions had an issue that needed medical assessment. Yes, we talk to TONSSS of health care providers in the medical industry every day because, well, we’re in the business creating medical websites for doctors. But in this case, our team member (let’s call her Jennifer for this blog’s sake) was in the position of being simply, a patient. Jennifer came to work the next day and was all but raving about the doctor she had visited. Her patient experience was awesome. And it got us thinking more about doctors (as if we already don’t spend 150% of our existence thinking about them…haha) and what makes a truly great one. There are so many doctors, physician, surgeons and health care providers out there…but what makes one better than another? Is it their bedside manner? Is it the building of a rapport? Is it their experience or knowledge? What separates the wheat from the chaff? We decided to conduct our own little survey of patient experiences to come up with what we believe are the top ten qualities of a great doctor from the patient’s perspective. This involved talking to several recent patients (like Jennifer) and discussing why they liked or didn’t like their doctor or experience, reading a ton of Yelp reviews for some of the top doctors in the area (and some of the lowest ranked doctors), and formulating our own conclusions based on our research.
Here are the top 10 qualities of a great doctor that we came up with:
1) Great Communication