So, how much are cancelled appointments really costing you?
In our increasingly busy world, patient no-shows and cancelled appointments are a costly reality for many practices. Cancelled appointments result in hours of valuable staff time spent trying to reschedule those appointments and fill the now open appointment slots. It’s taxing, time consuming work that costs you a ton of money, time, and patient satisfaction. We’ve seen this again and again with the practices we work with.
To calculate the financial cost of a no-show for your practice, take your average number of patients you typically see in a month, multiply that by your average no-show rate, and then multiply that number by your average cost of an appointment.
No-shows are costing your practice a ton of money. You’re not just losing money in missed appointment revenue, though. You’re also losing money in your staff’s valuable time.
So, how can you reduce no-shows and cancelled appointments?
A study by the Internet Journal of Healthcare Administration found that email reminders provided an immediate and dramatic improvement in patient no-shows. Overall nonattendance rates decreased by 36%. Email isn’t the only form of communication creating a lot of noise in healthcare, though. This research summary by Dr. Vishal Mehta states that text messaging is “now the most used communication tool on the planet, exceeding email and instant messaging” and 62% of patients prefer this method of communication. This study also found a decrease in no-show rates due to text messaging.
So, how can you take the combined power of email and text messaging and reduce your cancelled appointments and no-shows, all while saving time?
Our patient appointment reminder products were created to help you reduce no-shows and cancelled appointments. We provide you with the ability to communicate with your patients in the way that works best – text messaging and email. We automate the entire process from appointment reminders, to waitlist management, and rescheduling appointments. So, you save more time and money.
Get started with Medical Site Solutions today!